In case an item is shipped and confirmed delivered but you did not receive it see if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery. Look around the delivery location. Look for a notice of attempted delivery. Contact the Carrier. Ask if they have additional information about the package’s location.
Please note that while we sincerely empathize with your situation, www.deporacingcy.com, like every other online shop, has one thing to go by in order to ‘prove’ a package has been delivered: Delivery Confirmation. This is the industry standard to which we all adhere and use as a basis for confirming shipment delivery. As such, any order Confirmed Delivered by the shipping carrier is not eligible for a refund or replacement. www.deporacingcy.com can provide tracking information or trace assistance, but we are not responsible for Confirmed Delivered packages that you are unable to locate.
Before returning an item contact us for return authorization (RA) at [email protected]
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
In case you enter an incorrect address and the item is returned to us then you will be responsible for the new shipping cost.
In case of a return that never arrives to us it is your responsibility to clear things out and deliver it to us.
Custom made items are non-returnable.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). Keep in mind we charge a 15% restocking fee on all returned orders.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
All our products are supplied with a minimum of 2 years’ warranty. If your goods develop a fault within the warranty period, we will quickly repair or replace the item for you, and if we are unable to do this we will offer you a refund.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.
